Bengaluru-based gadgets repair firm iService has raised $439K (INR 3 Cr) in a Seed round of funding led by Blume Ventures.
Angel investors such as Freshdesk co-founder Girish Mathrubootham, TaxiForSure co-founder Aprameya Radhakrishna, Tapzo CEO Ankur Singla, former Flipkart executive Mekin Maheshwari and Belong co-founder Vijay Sharma also participated in this round.
As Girish Mathrubootham said, “Ankit and iService have been building a solid business in this large, unsexy and highly fragmented repairs and warranty industry. They are front runners in building the most credible brand and becoming category leaders who will go on to enable the entire industry.”
Aprameya further added, “In a world obsessed with gadgets, downtime due to repair is something no one wants to deal with. iService has managed to provide a reliable fix for gadgets within hours together with ensuring that the customer doesn’t feel cheated.”
Journey To Date
iService was founded by Ankit Chowdhary in 2013. The idea erupted when his iPhone was broken and he turned to fix it himself. “I borrowed about INR 20,000 from my mom and a friend to kickstart this effort, pushed through college while doing this on the side and, hence, understanding some basics of my first CRM, accounting, marketing and operations. It was tough, realising how broken after sales service is in India. How consumer’s needs are not prioritised or even understood. How complex and difficult this industry and its supply chain is,” he said.
He was later joined in this endeavour by Pratheek Vinod Kumar, who was a good friend from college. The duo started off with an aim to establish a one-stop repairs and services platform with a team of expert technicians who can tend to almost any device across brands such as Apple, OnePlus, Xiaomi and more. Whether it is cracked iPhones, water-damaged Androids or even reviving dead Mac laptops, iService has solutions for all.