Rathinam has been replaced by Abe Smith, who has been hired as the new global field operations leader
Rathinam, who founded AnsweriQ, an AI-based customer service automation company, joined Freshworks in 2020
The announcement comes as the SaaS unicorn reduced its net loss by 49% in Q4 2023 to $28.1 Mn from $55.5 Mn in the same period of 2022
NASDAQ-listed Indian SaaS unicorn Freshworks’ chief revenue officer (CRO) Pradeep Rathinam has resigned from his post after nearly four-year stint. He will be replaced by Abe Smith who has been tapped as the new global field operations leader.
Smith is a sales executive with nearly 25 years of global experience at Zoom, Oracle and Cisco and will lead the team to scale the business.