Fire Incident At Jio’s Data Centre Leads To Massive Outage

SUMMARY

Many users took to social media platform X to report that they were facing issues with making calls or using the internet

A fire incident in the morning at the Jio IDC Data Centre was the reason behind the disruption of services

Meanwhile, a Jio spokesperson said that some customers in Mumbai faced problems in availing seamless services on account of “minor technical issues”

Telecom major Reliance Jio faced a severe outage across its network on Tuesday (September 17). Many users took to social media platform X to report that they were facing issues with making calls or using the internet.

According to outage tracker website Downdetector, more than 10,000 users reported that they weren’t receiving any signals, having troubles with JioFiber and accessing mobile internet.

Confirming the issue, a Jio spokesperson told Reuters, “This morning, some Jio customers in Mumbai faced problems in availing seamless services on account of minor technical issues. The same has been resolved, and seamless services of Jio have been fully restored. We regret the inconvenience to our subscribers.”

Citing a source, the report said that a fire incident in the morning at the Jio IDC Data Centre was the reason behind the disruption of services.

It is pertinent to note that Jio is the biggest player in the Indian telecom market. In its annual report, Reliance Industries Ltd said that Jio commanded a 60% share in India’s overall data traffic in the financial year 2023-24.

Further, the company said that Jio’s broadband services facilitated 5.5 Tn minutes of voice calls in the prior fiscal year. Besides, average per capita data and voice usage stood at 28.7 GB and 1,008 minutes per month, respectively, in FY24.

Its customer base stood at 48.97 Cr at the end of the June quarter (Q1 FY25), an increase of 9% from 44.85 Cr a year ago. The number stood at 48.18 Cr at the end of Q4 FY24.

Jio posted a 12% year-on-year (YoY) increase in its consolidated net profit to INR 5,698 Cr in the first quarter of the financial year 2024-25 (FY25). Revenue from operations grew 13% YoY to INR 29,449 Cr in Q1 FY25. On a sequential basis, operating revenue grew 2% from INR 28,871 Cr.