Development Of AI Has Raised Questions About Responsibility: Industry Leaders

Though the development of AI has created new opportunities to improve the lives of people across the world, it has also raised questions about building responsible AI-driven platforms and systems. 

During a panel discussion on “The Blueprint for Responsible AI” at Inc42’s GenAI Summit in Bengaluru, leaders of the world’s third-largest startup ecosystem talked about the intricacies of responsible AI.

Sanjay Mohan from MakeMyTrip, Nikhil Gupta from LimeChat and Kalpana Bansal from Darwinbox led the discussions at the session moderated by Jyoti Pawar from Microsoft  India. 

Talking about how MakeMyTrip ensures the responsible use of AI, Mohan highlighted the importance of company-owned data to present validated information. 

“Most of the responsibility will hinge around the data set that you operate on. So if the data set is genuine and trustworthy, I think a lot of responsible and ethical stuff will follow. We remain within the realms of what responsible AI is and operate only on owned (company-owned) data. We are trying to make travel accessible to all Indians. Through GenAI, we are making it possible for people to shop using voice in their preferred language. Currently, we have launched it in English and Hindi,” Mohan said.

Chiming in, Gupta of LimeChat said, “When I think about responsible AI, I think about a couple of things. One is what are the types of outcomes that the company is trying to derive from the AI solution. Second, can people understand what’s happening under the hood? Because if you don’t know what’s happening or how to interpret it, you can misinterpret it.”

Will AI Replace Human Jobs?

The debate that AI will replace jobs is gaining momentum. According to IBM, those who use AI will be replaced by those who don’t. 

Even the International Labour Organisation (ILO) is of the view that AI is a support function that will work in tandem with humans rather than replacing human jobs fully. AI is also anticipated to create new jobs as new industries and business models emerge. 

Per Bansal of Darwinbox, people in the middle of the pyramid would be the most impacted. She said that even though AI is anticipated to disrupt repetitive jobs, human judgement will still be required.

Overall, it was a fruitful panel discussion with industry leaders on what responsible AI means for different industries. The need for regulation in the AI industry was also discussed, with speakers emphasising the importance of protecting data privacy and safeguarding against dangerous AI applications.

The discussions around ethical AI practices and the emerging tech’s impact on the job market are happening at a time when the Indian GenAI sector is growing at an unprecedented scale. 

According to Inc42’s latest report, India is home to 100+ GenAI startups and these startups have raised $600 Mn+ since 2019. Spearheading the great Indian GenAI dream are names such as SarvamAI and Krutrim, which are focussed on building indigenous LLMs in the sector projected to cross the $17 Bn mark by 2030.