[Update] ChatGPT Restored After 16-Hour Outage

Update | June 11, 1:05 PM

After being non-functional for more than 16 hours, OpenAI’s ChatGPT is now up and running. In a status report, OpenAI said around 4:00 AM today nearly all ChatGPT components started working properly for the users. However, the platform is still facing elevated error rates. 

“Please note that we still see an elevated error rate with voice mode and we are working to completely fix this component,” the company said in the report . 

According to OpenAI, users across the globe were facing elevated error rates and latency issues in all listed services on June 10 from 12:00 PM onwards. 

OpenAI identified the root cause of the issue around 6:00 PM yesterday.

Original | June 10, 6:17 PM 

Open AI’s GenAI chatbot ChatGPT is down for thousands of users across the globe, including India.

Users across the world reported about the disruption somewhere around 12 PM. According to outage tracker website Downdetector, around 4,740 Indian users have complained that they are unable to use the ChatGPT.

Indian users reported that after writing a prompt on OpenAI’s GenAI chatbot, an error pops up saying “Something went wrong while generating the response.”

In India, 88% of users have said that they are facing problems with the GenAI chatbot. OpenAI has acknowledged the issue and said that it is investigating problems with its ChatGPT platform, APIs and the AI image generation tool Sora. 

“Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue,” OpenAI said in a status report. The report further mentions that users have been experiencing the issue since the last five hours. 

The Microsoft-backed global AI platform claims to have 300 Mn active weekly users. Including its AI chatbot, the company offers a range of large language models (LLMs) from GPT-4.1, GPT-4.1 mini and GPT-4.1 nano. Additionally, it also provides reasoning models and system APIs to its clients. 

This is the second such instance this year when ChatGPT has reported a global wide outage. In January, thousands of users worldwide reported that the platform was down for 40 minutes and a partial outage for two hours. The GenAI chatbot suffered a bad gateway error glitch which led to increased error rates for it, OpenAI said at the time. 

India is one of the largest markets for ChatGPT surpassing the US. According to digital intelligence platform Sensor Tower, AI app downloads by Indians surpassed the 2.2 Bn mark by August 2024.

The development also comes at a time when OpenAI is in the eye of a storm for mounting copyright infringement cases. After the Indian media entity ANI filed a case against the AI giant last year, a number of other entities including Network18 and NDTV followed the trail to sue the AI giant for training AI models using their content. 

However, in February OpenAI told the Delhi High Court (HC) that it does not use the content of Indian media groups to train its AI chatbot and urged the HC to dismiss infringement claims.