Amazon's Mahakumbh Kiosk To Offer Order Pickup, Returns

SUMMARY

Amazon launches Suvidha Kiosk at Mahakumbh Mela for order pickup and returns, offering essential services to pilgrims within a 3 km radius

The ecommerce company has also introduced upcycled cardboard beds for attendees, distributed across key locations including the lost and found centre

Tech companies CoRover and Blinkit join the initiative with AI assistance service and quick commerce store at the mela grounds

Amazon India set up a Suvidha Kiosk at the Mahakumbh Mela in Prayagraj to help attendees to order and collect essential items during the religious gathering.

Located at Kumbh Kutir in Sector 24, Arail, the kiosk serves as a pickup point for orders and handles returns from 7 AM to 10 PM until February 26.

It allows pilgrims to order items ranging from mobile chargers and clothes to pooja supplies and blankets with delivery options available within a 3 km radius.

Visitors can also return their Amazon orders by initiating the process through the Amazon app and dropping off products at the kiosk.

“The Mahakumbh Mela brings millions of attendees to Prayagraj who spend most of their day at the festival grounds, away from their local accommodations. Our Suvidha Kiosk addresses this unique situation by providing a convenient option for them to pick up or return their Amazon orders right within the Mahakumbh Mela grounds,” said Dr Karuna Shankar Pande, vice-president of Amazon Logistics, India.

Amazon recently also introduced an initiative to upcycle its cardboard packaging boxes into portable beds for mela attendees, available at no cost. These beds are distributed across various locations, including the lost and found centre, Kumbh Police Karmacharis quarters, and the Kumbh hospital.

Other major tech companies too have stepped in to enhance the Mahakumbh experience. BharatGPT maker CoRover partnered with ONDC to launch an AI-powered assistant called Mahakumbh AI Sahayata.

The service enables pilgrims to check festival schedules, accommodation details, and emergency contacts in real time through WhatsApp or phone calls.

Quick commerce platform Blinkit also established its presence at the mela with a 100 sq ft store serving key areas, including Arail Tent City, Dome City, and ITDC Luxury Camp. The store offers specially curated items like pooja necessities, dairy products, fresh produce, mobile accessories, and basic amenities.