Aksoha has tied up with Mumbai-based Ogilvy & Mather and Open Design to help Akosha in its rebranding as Helpchat, the company will now shut down its complaints redressal service.
“Reason for Akosha’s rebranding lies in the fact that it was interpreted as a mere complaint platform but with Helpchat we aim at being the company, which gets everything done with chat based assistance .” as Ankur Singla told Inc42.
Helpchat is a chat-based personal assistant app that helps people to get things done in the areas like – Mobile/ DTH Recharge & info, Tech Support, Travel, Holiday Guidance, Shopping , product search, stylist support, Beauty , Entertainment, Gifts, Laundry – on demand, Nearby local shops, Home services – painting, cleaning, plumber, electrician etc
How It Works?
- Followed by sync of user’s phone number; Home Screen has three operational choices – Companies, Explore, Chats.
- Companies: User can choose the company and app provides assistance from finding the nearest center to booking an appointment, finding deals and keeping track of the order. It also has an option to chat with experts in that segment.
- Explore: Under this category, user can ask assistance based on the discover nearby businesses or they can choose a category and app will suggest the nearby businesses. Ensue this, app helps the user from scheduling a pickup to check/ compare rates, keeping track of bookings and order status along with offering personalised ideas on the product purchase.
- Chats allow user to ask anything and everything to the already created channels of companies like – Coupon Dunia, Foodpanda, Snapdeal, PayTm, BookMyShow and Google.
All in all, Helpchat is the friend you seek when you can’t find a store or get confused in choosing the perfect dress. In addition to that, it is also the friend who has all the company’s contacts and knows all about the booking and scheduling procedure.
So come any query, all you need is to drop a text!