It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App

It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App

Earlier today, Haptik posted a blogpost accusing Akosha for copying their app design and content. Interestingly, both the apps don’t compete with each other. As Akosha is a online consumer complaint forum and whereas Haptik is a instant consumer support app.

Haptik in its blog:

Last year in July, there was a hackathon organized by Akosha, a Delhi based company who has been around since 2009 doing online complaint resolution. The theme of the hackathon was to “build apps around customer service” with prizes “worth 3 Lakh +”. We at Haptik thought it was a great idea for a company trying to figure out how they want to transition to mobile. A company who we tried to partner with when Haptik launched. In fact, some of the Haptik leadership team was at the event supporting the cause, and one of our Advisors was part of the judging panel. They picked 3 winners; apps and concepts that were nowhere close to what Haptik does.

Fast forward to last month – February 2015, and Akosha finally launched their much awaited mobile app. And here’s what it looks like.

They say imitation is the best form of flattery. And to everyone at Akosha, we at Haptik are truly humbled that you decided to build a clone to our app, not missing out on a single feature. Ctrl C + Ctrl V for the win.

We love the competition, and may the best man win. But, we think we also deserve the recognition.

– Team Haptik.

You can read the complete blog here.

Responding to which Ankur Singla, founder of Akosha said,

To say that we created our app to ape you is a leap of imagination and faith.

We pioneered the model of a single destination for consumers to connect with any large business starting in 2010. We copied no one in the world. Our 240+ Akosha employees have worked passionately to get here and more than 150 large enterprises use our enterprise product every day.

We handle 3,20,000+ customer inquiries every month over web, and telephone and we’re growing rapidly. It didn’t take genius to figure out that our customers wanted us to go mobile – and the chat application was just a logical progression for us.

In the real world, companies create features and products because customers ask for it and not to ape each other. And this isn’t an overnight exercise – we openly blogged about how we built our technology backend as well (http://engineering.akosha.com/2015/02/how-we-did-it-scalable-and-reliable-near-real-time-messaging/).

Now that we’ve had our 15 seconds of (unnecessary) fame, I’m going back to building Akosha and focussing on our customers.

What do you think, did Akosha copied Haptik?

You have reached your limit of free stories
Become An Inc42 Plus Member

Become a Startup Insider in 2024 with Inc42 Plus. Join our exclusive community of 10,000+ founders, investors & operators and stay ahead in India’s startup & business economy.

2 YEAR PLAN
₹19999
₹7999
₹333/Month
Unlock 60% OFF
Cancel Anytime
1 YEAR PLAN
₹9999
₹4999
₹416/Month
Unlock 50% OFF
Cancel Anytime
Already A Member?
Discover Startups & Business Models

Unleash your potential by exploring unlimited articles, trackers, and playbooks. Identify the hottest startup deals, supercharge your innovation projects, and stay updated with expert curation.

It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App-Inc42 Media
How-To’s on Starting & Scaling Up

Empower yourself with comprehensive playbooks, expert analysis, and invaluable insights. Learn to validate ideas, acquire customers, secure funding, and navigate the journey to startup success.

It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App-Inc42 Media
Identify Trends & New Markets

Access 75+ in-depth reports on frontier industries. Gain exclusive market intelligence, understand market landscapes, and decode emerging trends to make informed decisions.

It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App-Inc42 Media
Track & Decode the Investment Landscape

Stay ahead with startup and funding trackers. Analyse investment strategies, profile successful investors, and keep track of upcoming funds, accelerators, and more.

It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App-Inc42 Media
It’s Haptik Vs Akosha Now: Akosha Replies To Haptik’s Accusations Of Copying Its App-Inc42 Media
You’re in Good company